More services, opportunities and everyday tasks are moving online. But not everyone has the skills, confidence or support needed to keep up.
Jokko Hub helps community organisations, frontline professionals and underserved communities build practical digital skills for everyday life, work and service delivery.
Digital exclusion is not only a technology problem
A person may own a smartphone and internet connection can still struggle to:
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navigate government services;
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book a healthcare appointment;
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complete an online application;
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upload documents;
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create or manage accounts;
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recognize scams and misinformation;
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protect personal information;
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apply for employment;
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participate in virtual services; or
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use AI and emerging technology safely.
These challenges affect individuals, but they also affect the organisations supporting them.
Frontline staff are increasingly expected to provide digital help alongside their existing roles, often without structured training, tools or clear boundaries. Jokko Hub works towards closing the gap.
Stay Connected
Practical resources, research and insights for people working to make digital services more inclusive.
What We Do
We equip teams with the practical skills, tools and approaches needed to provide digital support that is safe, inclusive and designed to build independence.
Training
Build practical skills and confidence. We provide training for frontline professionals and communities.
Organizational Capacity
We help organisations understand and strengthen how they support people experiencing digital barriers.
Resources & Research
We develop accessible resources for community members, frontline professionals and organizations. We conduct and translate research on digital exclusion, community experiences and effective practice.
Digital Inclusion in Practice
Equipping frontline teams to support people confidently, safely and inclusively in a digital world. Frontline workers regularly provide digital help as part of settlement, employment, housing, health and community services.
Digital Inclusion in Practice helps teams develop a consistent and responsible approach to that support.
Our Approach at Jokko Hub
Practical
We focus on real situations frontline teams and communities encounter.
People-Centred
We look beyond technology to understand the human barriers affecting digital participation.
Culturally Responsive
We recognise the role of language, culture, migration experiences, trust and context.
Safe
Privacy, safeguarding, online safety and professional boundaries are embedded in our approach.
Independence-Focused
Good digital support should help people build confidence and autonomy—not dependency.
Evidence-Informed
We connect research, community experience and frontline practice.
Learning that reflects real life.
Who We Work With
Digital inclusion works best when it starts with people.
Jokko Hub works primarily with organisations providing community and frontline services, including:
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settlement and newcomer-serving organisations;
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nonprofits and community organisations;
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employment services;
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libraries and community centres;
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housing and social-service providers;
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health and wellbeing organisations;
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women and family services;
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youth organisations;
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municipalities and public services; and
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organisations serving communities experiencing digital barriers.
Let's talk about digital inclusion.
Whether your organisation needs staff training, digital inclusion assessment, community programs, resources or research support, we can work with you.